Investigate, allocate, record, escalate, close.

Every action is attributed, timestamped and auditable. Playbooks create the tasks; operators make the decisions.

One incident, end to end

What the console records.

A collision on the Mancunian Way, from the first signal to the review.

14:28

Detection fires

Rule CV-04 sees average speed fall to 9.3 kph. Confidence 87%. Four signals are recorded with the detection.
14:29

Operator verifies

The incident moves to triage. Impact is calculated across two bus routes and the East Didsbury tram line.
14:31

Playbook instantiates tasks

On-road response, signal timing review, public alert and recovery check are created and allocated.
14:34

Escalation and comms

Supervisor escalates to level 2, approves the public alert and notifies the partner agency.
15:05

Recovery confirmed

Speeds return within 10% of baseline. Queue clears. The incident moves to monitoring.
15:12

Closed with review

Closure records the outcome, two lessons and three actions with owners.

Controls

Append-only timeline

Corrections are new entries, not edits. The record survives a shift handover and a procurement audit.
Task routing by role

Playbook steps carry a role and a due time. Reassigning an incident reassigns the open work.
Escalation with evidence

Level 2 and 3 escalation records who was notified, when, and on which channel.

Next step

We will run it through the same lifecycle and show you the audit trail afterwards.

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